WHY DO WE PRODUCE IN CANADA AND THE USA?
What began out of necessity has now become central to our operation. At first, production was kept local because it just made sense. Growth has taught us that our biggest impact is in the products we make, and we strive to minimize and localize this impact. North American production means a lot of things - higher quality garments, a smaller ecological footprint, and supporting local business.
WHY IS 'MADE IN CANADA' SO EXPENSIVE?
Simply put, quality over quantity. This has been a long-standing focal point for us. Raised by Wolves also produces using a one-off model, meaning production runs are never repeated - all our pieces are produced in limited numbers, which simply costs more to do.
WHAT DOES IT MEAN FOR OUR CUSTOMERS?
It means you are buying into a system of values. It means your clothing will last longer, wash better, and endure wear and tear. It means it will feel better against your skin. It means your clothing was assembled by someone that receives a fair wage and works in a safe environment. It means that your money goes towards supporting local crafts people. Quality over quantity.
HOW LONG BEFORE I RECEIVE AN EMAIL RESPONSE FROM INFO@RAISEDBYWOLVES.CA?
Please allow 1 business day for responses regarding order status, tracking or general inquiries. If your email regards an order, please be sure to include your order number, name, and email used for your order when contacting us. If you are inquiring about becoming a retailer, please allow upwards of 3 business days.
I HAVE NOT YET RECEIVED A SHIPMENT CONFIRMATION. HAS MY ORDER SHIPPED?
We generally ship all orders within 2 business days of receiving them. Once the order has been shipped, you will receive a confirmation. Weekends, holidays and high volume online traffic may delay this process. All orders are processed in order of arrival. Items purchased with Paypal eChecks will be held until checks have been cleared.
CAN I TRACK MY ORDER?
Orders being shipped within Canada will be granted a tracking number. This number will be included in your shipment confirmation.
Orders being shipped to the USA or internationally will not receive a tracking number unless shipping including tracking is purchased at checkout. If the shipping including tracking is purchased, your tracking number will be included in your shipment confirmation.
WHAT DO I NEED TO DO TO RECEIVE FREE SHIPPING?
If you are in the US or Canada, orders over $150.00 (before tax) will include free shipping.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
Our time-lines are based on the Canada Post 2014 Parcel Services Commercial Guide and may be subject to delays due to customs, regions and national holidays.
- Expedited Parcel: 1 to 7 business days from ship date.
- Xpresspost: 1-2 business days from ship date.
- Priority: Next day from ship date.
- USA (EXCLUSIVE OF CUSTOMS):
- Small Packet Air: 5-8 business days from ship date.
- Tracked Packet USA: 4-7 business days from ship date.
- Expedited Parcel USA: 4 to 7 business days from ship date.
- Xpresspost: 2-3 business days from ship date.
- Priority: Next day from ship date.
- INTERNATIONAL (EXCLUSIVE OF CUSTOMS):
- International Parcel Air: 6-10 business days from ship date.
- Tracked Packet International: 6-10 business days from ship date.
- Xpresspost International: 4-7 business days from ship date.
- Priority Worldwide: 2-3 business days from ship date to major cities.
MY ORDER STILL HASN'T ARRIVED. WHAT SHOULD I DO?
As indicated above, parcels can be subject to delays due to your countries customs, the accessibility of your town or city and national holidays. If your parcel was shipped without tracking, we ask that you wait 20 business days before contacting us. Once we have been advised, we will notify Canada Post of the delay. If the parcel is not returned to us, or received on your end within 30 business days from ship date, we guarantee a refund.
If your parcel has a tracking number, and you are experiencing delays, please contact us within 7 days and we will advise Canada Post.
I'VE ENTERED THE WRONG ADDRESS AT CHECKOUT. HOW DO I PROCEED?
If you have not received a shipping confirmation, please contact us at email@example.com right away and we will do our best to make the adjustments before the item is shipped.
If you have already received your shipping confirmation, please contact us at firstname.lastname@example.org with your correct shipping details as soon as possible. Then, please allow upwards from 30 business days for your item to be returned to our offices. Once the item has been re-received, we will contact you to discuss future shipping options or store credit. Additionally fees may apply.
CAN I RETURN MY PRODUCT?
Returns and exchange will be dealt with on a case-by-case basis. If your item is faulty or damaged, we require that customers notify email@example.com within 48 hours of receipt. If a exchange is permitted, items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value. All sale/discount items, as well as socks, will absolutely not be exchangeable unless the product is faulty or damaged. No items are guaranteed to be in stock. No exchanges or returns will be accepted after 10 days of receiving your order.