FAQ

Where is Raised by Wolves located?

Raised by Wolves
166B–145 Spruce St.
Ottawa, Ontario
Canada K1R 6P1

We offer local pick-up and shopping by appointment only.

How can I get free shipping?

Canada: Free shipping on orders over $250 CAD (before tax)

USA: Free shipping on orders over $250 USD (DDP)

International: Free shipping on orders over $500 USD (DDP)

We no longer ship to PO boxes!

Sales Tax

Sales tax is applied to all Canadian orders at the rate of your province or territory.

International Duties

All costs (shipping, duties, taxes and/or brokerage) are included up front with Delivered Duty Paid (DDP). No hidden fees.

Return Policy

International: ALL SALES FINAL. No returns, exchanges, or refunds.

Canada: Case-by-case review. Customers cover return shipping. Faulty or damaged items must be reported within 48 hours of receipt. Returned items must be unworn, unwashed, and in original packaging/tags. Returns are exchanged for items of equal value or store credit; no refunds. Sale/discounted items, socks, and underwear cannot be exchanged (unless faulty/damaged).

Processing Times

Please allow up to 5 business days for us to process your order. You will receive a shipping confirmation with a tracking number once processed. Delivery may take up to 5 additional business days after processing.

Questions about your order

Please email info@raisedbywolves.ca with the following:
Your order number
Your full name
The email address used at checkout

My order hasn’t arrived. What should I do?

Contact the courier using your tracking number. Delays can occur due to factors outside our control—please be patient. If your order is lost and not returned to us, we will issue a refund after 30 business days.