FAQ
HOW DO I GET FREE SHIPPING?
Canadian orders over $250 CAD (before tax), US orders over $200 USD and international orders over $500 USD are eligible for free shipping.
HOW LONG BEFORE I RECEIVE AN EMAIL RESPONSE FROM SHIPPING@RAISEDBYWOLVES.CA?
Please allow one business day for responses regarding order status, tracking or general inquiries. If your email concerns an order, please be sure to include your order number, name, and email address used for placing your order when contacting us.
I HAVE NOT YET RECEIVED A SHIPMENT CONFIRMATION. HAS MY ORDER SHIPPED?
We generally ship all orders within two business days up to a week of receiving them. Once the order has been shipped, you will receive a confirmation. Weekends, holidays and high volume online traffic may delay this process. All orders are processed in order of arrival. Items purchased with Paypal eChecks will be held until checks have been cleared.
MY ORDER STILL HASN'T ARRIVED. WHAT SHOULD I DO?
Contact the courier with which your order was shipped and provide them with your tracking number. Shipments are out of our control once the courier picks them up and may experience delays for a number of reasons. Please be patient. If your order is lost in the mail, meaning you have not received it and it has not been returned to us, we will issue a refund after 30 business days.
I'VE ENTERED THE WRONG ADDRESS AT CHECKOUT. HOW DO I PROCEED?
If you have not received a shipping confirmation, please contact us at shipping@raisedbywolves.ca right away and we will do our best to make the adjustments before your order has shipped.
If you have already received your shipping confirmation, please contact us at shipping@raisedbywolves.ca with your correct shipping details as soon as possible. Then, please allow upwards from 30 business days for your item to be returned to our offices. Once your shipment has been returned, we will contact you to discuss future shipping options or store credit. Additionally fees may apply.
CAN I RETURN MY PRODUCT?
ALL INTERNATIONAL ORDERS ARE FINAL SALE. Canadian returns and exchanges will be dealt with on a case-by-case basis. Shipping fees associated with returns and/or exchanges are not covered. If your item is faulty or damaged, we require that customers notify shipping@raisedbywolves.ca within 48 hours of receipt. If an exchange is permitted, items must be returned un-worn, un-washed and with original packaging. Any returns will be exchanged for items of equal value or store credit only; no refunds. All sale/discount items, as well as socks or underwear, will absolutely not be exchangeable unless the product is faulty or damaged. No items are guaranteed to be in stock. No exchanges or returns will be accepted after 10 days of receiving your order.